PMP® Study Notes

Project Resource Management


Human Resource Management

Gap analysis - what is missing skills

RAM - Responsibility Assignment Matrix (e.g. RACI)

KPI - Kee Performance Indicator (SMART)

SMART:

1. Specific

2. Measurable

3. Achievable

4. Relevant

5. Time-bound


Effective team:

1. Work collaboratively

2. Communication effectively

3. Develop trust amount team members

4. Manage conflicts

5. Promote collaborative decision making and problem solving


Organization Theory

Motivation Theories – Maslow's hierarchy of needs

1. Self actualization

2. Recognition

3. Socialization

4. Security and safety

5. Food, shelter, and Clothing


Motivation Theories

1. McGregor’s Theory of X and Y

2. Theory Z (Japanese way)

3. Herzberg’s Theory



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